Terms and Conditions:
- UPGRADELESS sells devices to customers for personal use including as a trade-in device that may qualify you for a trade-in promotion.
- All devices sold by UPGRADELESS are guaranteed to qualify for the trade-in promotion it is assigned.
- Devices processed as take-home trade-later or differed trade-in with a wireless retail partner or carrier partner shipped by UPGRADELESS will include a moneyback guarantee.
- Devices sold and shipped to a customer will include a 30 day return policy. Any returns must be approved by UPGRADELESS. Device must be returned in its original condition. You will be responsible for 10% restocking fee and return shipping cost. Refund will processed within 14 days of receiving the returned device to the payment used for purchase.
Trade-in Promotions:
- Trade-in Promotion requirements and guidelines are established by the wireless carriers. You are required to review and adhere the wireless carrier requirements prior to purchasing a trade-in device through UPGRADELESS.
- Trade-in Promotions are applied as bill credits that starts between 1-3 billing cycles and up to 36 months. See your wireless carrier terms and conditions for exact details.
Money-back Guarantee:
- If the UPGRADELESS device did not qualify for the promotion and you are not able to receive the bill credit promotion due to the following but not limited to
- Trade-in device value is less than the minimum trade-in value to qualify for the promotion
- Trade-in device is not a qualified device
- You may submit a support ticket at UPGRADELESS.
- A copy of the device activation and upgrade receipt reflecting a trade-in with the UPGRADELESS device purchased IMEI.
- A copy of your wireless bill reflecting the mobile number on the purchase
- Any other information that provides proof the the UPGRADELESS device IMIEI was processed with an activation or upgrade to qualify for a wireless carrier trade-in promotion.
- You will receive the value difference of the device purchase cost and the trade-in vendor/carrier trade-in value determination. (ex. Device purchase is $350 and trade-in value determination is $250. You will receive a $100 refund)